FAQ – Bone Physiotherapy & Wellness

What can I expect?

You can expect that the Physiotherapist will do a detailed history, observe how you move, perform physical measurements and share the assessment findings with you. In order for the Physiotherapist to see how your body moves and properly assess the area to be injured you may want to bring comfortable clothing such as a tank top or shorts to the assessment. We would also ask you to bring indoor footwear to change into.

You can expect to learn about what brought you into the clinic and how you can change the things needed to feel better. You can expect that you may have homework and may need to incorporate some changes into your lifestyle to facilitate the changes needed to succeed.

You can expect to feel welcomed and comfortable in our clinic and start to find some symptom relief.

Do I need a Doctor’s referral to see you?

You do not need a referral from your Doctor or Nurse Practitioner prior to seeing us. Physiotherapists are Primary Health Care Providers. Very few insurance companies will still require a referral to be reimbursed for your treatment. We recommend calling your insurance provider prior to your visit for clarification if needed.

Is Physiotherapy covered under Medicare?

No. Private physiotherapy in New Brunswick is not covered by Medicare, however you do have coverage under Medicare at the hospital and we work with their staff to have carry-over if needed. We all want what is best for our clients.

What are the costs?

The fee for a regular Assessment is $100. This is for an hour and may consist of some treatment but may also consist of some documentation time. Follow up visits are $80 for 30 minutes and $100 for an hour. Your Physiotherapist will discuss the need for follow up after your assessment. Typically it can take up to 4 or 5 visits to see changes that are required to resolve issues that brought you into the clinic.

The fee for a Vestibular Assessment and treatment is $110.

The fee for a Pelvic Health Assessment and treatment is $140.

These costs are covered by most private insurance plans. We direct bill for many of these plans and accept cash, cheque, Interac, Visa, Mastercard, and American Express.

We accept claims from Motor Vehicle Accident Claims. We ask you bring your adjuster and insurance information prior to your assessment time or arrive 10-15 minutes early to fill out the appropriate paperwork. The fee for these assessments and treatments are $110. Most insurance companies require you to use your personal health insurance prior to organizing direct billing to motor vehicle insurance.

We accept WorkSafe NB claims once they are authorized. You are able to use your private insurance while your claim is under review, however if not accepted they will not reimburse your private insurance.

There are fees for any reports requested.

What is your Cancellation Policy?

If you book an appointment and are unable to attend please give us as much notice as possible and we will gladly reschedule free of charge. If you book an appointment and do not attend (no show) there is an applicable fee. This may also apply to cancellations with short notice. The first offense is half the fee and the second and consecutive offenses are full price. This fee will not be billed to your insurance and we ask that you pay in person prior to rebooking. If a client has not shown for 3 consecutive appointment times we reserve the right to not re-book as we have clients that are waiting to fill those spots.

We do not charge these fees if you have to reschedule within 24 hours notice due to weather related circumstances.

What else is happening at Bone Physiotherapy & Wellness?

We have expanded next door and have a beautiful 800sq ft studio for exercise classes.

Stephanie Stevens has earned her 200YTT Yoga teacher training in 2021 and started teaching yoga classes in November of 2022. Pre-registration is required.

Ashley Grant-MacDonald has built “Empower Hour” using her favorite pelvic floor and core exercises in a group class format. This will be run starting in January 2023 and requires pre-registration.

Michael Tengco has become GLA:D certified and will be running a group class 2x per week for people living with Osteoarthritis. This also requires pre-registration.

Stephanie Stevens is trained in The doTERRA AromaTouch^® Technique which is a simple step-by-step method of applying tested grade essential oils topically to produce a profound overall wellness experience. This service cannot be billed to your insurance company.

We offer ergonomic and consulting services for clients at a discounted rate and for companies on request.

We can also special order custom and non-custom knee braces as well as other non-custom braces if deemed necessary by your therapist, saving you time and money traveling or ordering online for purchase.